AICCCA Members enjoy an unparalleled reputation for excellence of service in the consumer credit counseling industry. This reputation is based, in large part, thanks to our industry-leading Mystery Shopper Program. The AICCCA Mystery Shopper Program ensures that each AICCCA Member agency meets our strict Standards and Best Practices on a daily basis.

Each AICCCA Member agency receives a minimum of two calls per year from our Mystery Shopper, based on the size of the agency and the results of previous calls. Mystery Shopper calls are conducted by a professional, independent, third-party service (not from the Association). Member agencies are assessed a nominal fee by the Association for each call they receive.

Mystery Shopper calls appear to be from consumers who are requesting service from a Member agency. During the call, the Mystery Shopper asks key questions of agency employees which are designed to ensure that the agency is following AICCCA's Standards and Best Practices requirements. All calls adhere to an approved format and content regimen that Members have previously reviewed and approved. The results of the individual calls are shared with the agency and with the Association's Membership and Compliance Committee only - they are not made public. Agencies find this feedback essential in improving their service to consumers.

AICCCA's Mystery Shopper Program is unique in the industry and demonstrates our Members' commitment to providing only the highest quality of credit counseling services to their clients every day. When a consumer sees the AICCCA Member logo on an agency's website, they can be confident that they are receiving credit counseling services from an agency that is proven to meet the highest standards in the industry.